I’ll always remember the second my telephone rang and I heard these phrases, “Congratulations, we’d wish to give you the job.” I used to be sitting beside my mother and I burst into tears. It was greater than only a job provide — it was the belief of a dream I’d carried for years lastly coming true. My first response wasn’t simply pleasure — it was sheer aid. Getting that decision to affix Cisco TAC had been extremely tough, and in that second, all the things I had pushed via lastly felt price it.
Let me take you again a bit. My dad handed away once I was 11, my mother raised three daughters by herself, and cash was tight at dwelling. My work life began early, again in 2009, once I received my first job as a saleswoman promoting perfumes. I didn’t have my bachelor’s or technical diploma then, however I wanted to work and assist help my household. After that first job, I labored in a medical manufacturing facility — solely to be fired as a result of I used to be too sluggish on the manufacturing line. So, I discovered one other manufacturing facility job.
I bear in mind listening to about Cisco in highschool. Entering into know-how and in the future working at Cisco grew to become a dream of mine. There have been technical excessive faculties in my space, however I used to be by no means the straight-A scholar they have been on the lookout for. Nonetheless, I all the time cherished computer systems. As children, my Godfather gave us a pc and I cherished tinkering with it — breaking it, fixing it, and even preventing off the occasional virus (Thanks, Limewire!). These little victories gave me a style for tech, even when I didn’t notice it on the time.
I knew the manufacturing facility was only a stepping stone whereas I figured issues out. Then, in the future on the bus, I seen the Cisco TAC constructing was in the identical enterprise park because the manufacturing facility I labored at. That’s once I began researching: What did it take to work there? I found Cisco Networking Academy and realized that getting 4 modules underneath my belt might be my ticket in. For the primary time, there was a transparent, accessible path ahead — one which didn’t require a standard background, simply dedication and curiosity.
I discovered a neighborhood college that provided Cisco Networking Academy programs. So, I took out a low-interest mortgage from the manufacturing facility the place I used to be working and signed up. From the primary module, I used to be hooked. I cherished the hands-on labs and stored practising and learning.
Once I completed my third module, I utilized for my first job at Cisco TAC. I used to be so nervous in the course of the English interview that I didn’t even make it to the technical spherical. What stayed with me wasn’t the rejection, however the sense that enchancment — not perfection — was what mattered. I practiced my English, defined technical ideas to pals, and once I had the 4th module, I utilized once more. The second time, I handed the technical check, however they have been on the lookout for somebody who wasn’t already employed. So, I made a giant resolution: I saved up, left my manufacturing facility job, and centered on getting my CCNA certification.
These months have been powerful. I used to be unemployed, residing off financial savings, and turning down name heart positions. My household helped cowl my bills whereas I studied. Once I lastly received to the third interview once more, all the things clicked. The English interview went easily, I handed the technical check, after which got here the decision — the one which modified all the things.
Once I heard I received the job, I simply hugged my mother and cried. She’s been by my facet via each problem, so this felt like a win for each of us. I bear in mind my first day vividly. I used to be excited to be right here, however I used to be additionally scared, realizing a giant change was forward — and it could problem me in methods I couldn’t but think about.
Since becoming a member of Cisco in 2016, my profession has taken off in methods I by no means imagined. What made the distinction wasn’t simply the position itself — it was discovering management that genuinely supported my development and gave me the instruments to maintain reaching larger. Cisco encourages steady studying for absolutely anything you wish to discover and presents totally different profession paths throughout the firm. However greater than that, I’ve all the time had folks round me who believed in me and empowered me to be my finest, most genuine self — even once I stumbled.
Over time, I earned superior safety certifications, moved from a contract position in TAC to an escalation group, and ultimately landed a direct position with Cisco in 2019.
In 2023, I earned my CCIE Safety. It was one of many hardest — and most rewarding — issues I’ve ever carried out. It took three makes an attempt, years of learning, and numerous classes realized, crucial one being how one can study from failure. Every try taught me one thing new — not simply technically, however about resilience and trusting the method.
I now do business from home, help my household, study issues I really like, journey — issues I as soon as solely dreamed about. If it weren’t for the alternatives, advantages, and tradition Cisco provided, I would nonetheless be on that manufacturing facility ground. As an alternative, I stroll previous that reminiscence day-after-day, grateful for a way far I’ve come and for the fact I’ve constructed for myself and my household.
With Cisco’s help — and thru Inclusive Communities like WISE (Girls in Science and Engineering) and Cisco Networking Academy — I even have alternatives to share my story with college students and girls contemplating careers in tech. If my journey helps even one particular person imagine there’s a spot for them, it seems like coming full circle.
If there’s one factor I hope you’re taking from my story, it’s that development doesn’t should comply with a straight line — and also you don’t should stroll it alone. I’d inform my youthful self, and anybody studying this, to not anticipate the “good” time. Go after what you like, belief the method, and preserve shifting ahead, even when progress feels sluggish.
I used to stroll by the Cisco TAC constructing and inform myself, “Sooner or later, I’ll work there.” Now, I do. And day-after-day, I’m reminded that with the correct help, room to study, and the braveness to maintain going, the long run you think about can turn into the life you’re residing.
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